Pre Booking Notes

LOCATION

We are located at Martins Grove Business Park, Symonds Yat West, HR9 6DA. Customers car parking facility is on Symonds Yat West Leisure Park. Please follow our RED sign at the entrance of their facility, and into the Pay and Display car park / field. Please park on the right hand side of the centre road. Walk across the grassed area towards our wooden building and our RED sign to our office. Bring your belongings with you. If using a sat nav to find us we are located on the West side and NOT Symonds Yat East.

All customers should arrive at our canoe centre to be kitted out and briefed, once kitted we transport you upstream to your start point.

Share this page with other members of your party and particularly any other drivers.

IF WE NEED TO CANCEL YOUR TRIP

We typically operate from March 1st until the end of September as within these months the conditions are typically acceptable for canoeing on the Wye without any specialist equipment. However, sometimes conditions can be outside our operating perimeters during these months and we may need to postpone or cancel your booking for safety reasons. Some of the factors we monitor are water temperature, air temperature, river levels and wind speed. In the unlikely event that we need to cancel the booking due to poor conditions we will do so by text message initially. This is the quickest way to contact a lot of people. So please check your phone before setting out to us.

BOOKING DETAILS

Please check that all details of your booking are correct. If they are not, either send us an email quoting the ‘Booking ID/Order no’ and tell us what needs to be corrected, or us a call on 01600 890470.

ARRIVAL TIME

The time that you have chosen when placing your booking is the arrival time at the canoe hire facility. Upon arrival you will be registered, we will then get you kitted out with a buoyancy aid, paddle and dry barrel and talk you through the safety briefing. We aim to depart from the canoe centre within half an hour of your arrival time, please do not be late.

WHAT TO BRING

Please ensure that you bring both sun protection and waterproof jackets. Hats and sunglasses are very useful on sunny days and suntan lotion/block is essential. You may also want to ensure that you have food and drink for a picnic whilst en route, as there are plenty of nice green areas to stop off. There are a couple of places you could stop off to purchase refreshments but we would always recommend bringing your own food, if they are closed you don’t want to be left without anything to eat. Please ensure you bring a bag for your litter and that you dispose of it correctly at the end of your canoe trip at our facility.

CLOTHING

Loose lightweight synthetic clothing/try to avoid heavy bulky clothes i.e denim. Footwear – trainers, aqua-boots or full sandals. (Do not wear wellington boots or flip flops ). Please be aware when the sun is out it will reflect off the water making it very hot , so please dress accordingly to minimise risk of heat stroke and sunburn. Also weather conditions can change very quickly on your journey.  We suggest that you bring a change of clothing and a towel in case you get wet, which you can take with you in the dry barrel that we supply.

MULTI-DAY TRIPS

If you are doing a multi-day trip don’t forget to book your accommodation/camping in advance. Links to all accommodation providers can be found within our website.

SAFETY BRIEF & ROUTE MAPS

Please familiarise yourself with our Safety Brief prior to your arrival, we will conduct a full brief before you depart on your trip. Individual route maps are found within Our Canoe Journeys

MEDICAL DECLARATION FORM

If anyone in your booking is affected by a physical, behavioural, medical or mental condition or illness (this includes but is not limited to: loss of limb, immobility, heart disease, diabetes, asthma, allergy) they must fill out and bring with them a medical consent safety & risk declaration form .

Anyone that is pregnant or epileptic cannot participate.

FAQ’S

If you have any questions regarding your booking, either visit our Health & Safety Guidance , page for further information on dogs, size limits, alcohol and other topics or email us.

Please ensure that everyone in your booking has seen the above preparation guidelines, they can be found at the top of our homepage on our website.