Terms and Conditions

Ross-On-Wye Canoe Hire Company Terms In One View

COVID-19 UPDATE Ross on Wye Canoe Hire Ltd

We want to reassure everyone that we at Ross on Wye Canoe Hire Ltd are mindful of the global effects of COVID-19 and our top priority is to keep our customers, team members and communities safe. We appreciate your understanding in these times.

We have temporarily re-modelled  our business to adhere to Government guidelines with reference to ” Staying COVID-19 Secure ” especially around social distance measures and keeping everyone safe both within our facility and at the activity venue.

Find the latest information about the coronavirus on the official UK government website here.

The small print appropriate to hiring a canoe with Ross on Wye Canoe Hire on the River Wye.

1. ( Party Leader) of the agreement is responsible for ensuring that each member of the party is fully aware of the risk when participating in a canoeing activity, that they participate at their own risk, and that they are aware of health and safety issues involved. Additionally each member of the party must be individually named on the agreement.

2. Risks: Change in air temperature, water temperature, wind speed, requires significant physical effort, capsizes, boat entrapment and personal injury cannot be excluded.

3. Anyone with a medical history has disclosed to us any medical conditions from which they suffer in respect of asthma, diabetes and heart disease. Anyone that is pregnant or epileptic cannot participate.

4. You will ensure that all people carried in any canoe that forms part of your booking who are affected by a physical, behavioural or mental condition or illness (this includes but is not limited to: pregnancy, loss of limb, immobility, heart disease, diabetes, asthma, allergy, epilepsy) have sought medical advice and that you have informed us in writing using our medical declaration form of the condition or illness and any advice given prior to the trip.

5.You will ensure that all people carried in any canoe that forms part of your booking who have an impairment of sight or hearing likely to affect safety have sought expert advice and that you have informed us in writing using our medical declaration form including any advice given prior to the trip.

The test we ask parents to apply is,’ would you be happy leaving one child to fend for themselves in the water?’

A canoe must have at least 2 people in it. The maximum is 4 – which could be with 1 or 2 adults with 2 children. The maximum number of adults is 3 (with no children). There is a weight limit to each craft of 40 stone.

Any person 14 years of age or younger will be supervised by an adult on a ratio of 1:1.

Children 15 and above could be supervised 1 adult to 2 in some situations, such as both being competent swimmers.

Minimum age of children is 4years

You shall keep the Goods in your possession and under your control at all times and use the goods only within the area of, and for the purposes of, your trip previously agreed with us.

6. Listen to and adhere to the safety brief given prior to your launch.

7. Loss or damage

You shall be responsible for losses of, or damage to, the goods caused by your own fault and indemnify us appropriately..

8. Consequential damage 

We accept no responsibility for consequential loss or damage howsoever arising from the letting evidenced by this agreement unless it arises from our negligent act or default.

9. Breach

You should commit any breach of this agreement we may terminate the agreement and you will no longer be in possession of the Goods with our consent.

Contract:

We shall accept your order by e-mail confirmation.  That is when our contract is made. Our message will also confirm details of your Booking. In the event that you do not have an email address, confirmation of the contract will be made at the time of the Booking Date of the Services contained in the Booking, any such acceptance is at our sole discretion.

Unfortunately due on occasion to circumstance beyond our control, we cannot guarantee that the Services that you have Booked can be undertaken.  If at any time we are unable to deliver the Services contained in your Booking for which you have paid, we will cancel the Booking and immediately refund any money you have paid. We will use the same payment method used to receive any payments for any repayment.

Price provisions:

We reserve the right to change our pricing structure at any time at our discretion as part of our provision of services within our online booking service.

9a. System Security

9.1 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

9.2 You may not use any software tool for the purpose of extracting data from Our Website.

9.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

10. Cancellation by us

We have the right to cancel or re-schedule bookings at our discretion at any time. Specifically if adverse weather or water conditions are in force on the day of your booking. In these circumstances we will offer to re-schedule your booking at no additional costs if our system allows .

11. Cancellation by you

If you cancel your booking, we reserve the right to charge you according to the notice you have given us:


A. Less than seven days notice – your deposit will not be returned
B. Within 7 days but more than 48 hours notice – we reserve the right to charge 50% of basic hire cost
C. Less than 48 hours notice – we reserve the right to charge 100% of the basic hire cost.

D. For any bookings over at or above the value of £750 full payment is due 7 days before the trip start date.

If you rearrange your booking at the time of cancellation, provided that it is more than 48 hours prior to the date of the original booking. At our discretion we will move your deposit to the new booking and no cancellation fees will be applied.

11a Booking Flexibility re COVID-19 Virus

Under these unique circumstances to give you a piece of mind should your plans change.

For the foreseeable future, all bookings can be amended up to 24 hours prior to your trip. So if participants are unable to attend you can re-schedule your booking to a later date or receive a voucher that can be redeemed at a later date.

12. Termination by you

You have the right to terminate this agreement at any time. However, unless agreed otherwise, we are entitled to keep any payment previously made if needed to cover both any net costs to us of your termination, particularly with regard to the collection of the Goods, and/or the net loss of profit resulting directly from your termination.

13. Disclaimer

Ross on Wye Canoe Hire, The Canoe Hire Company Ltd will not be liable for any death, personal injury, or loss of, or damage to, goods arising out of the hire of any items by them unless that death, personal injury or loss of, or damage to, the goods arises directly from an act of omission on the part of the company, it’s servant or agent.

Mobile Phone Coverage

Please be aware that mobile phone coverage on the river is minimal for a lot of the major networks. Hot spots are Kerne Bridge, Lower Lydbrook, Symonds Yat Rock and the lower sections of the Wye Valley.

What to wear and spare equipment

Loose lightweight clothing. Footwear – trainers, aqua boots or full sandals. Do not wear wellington boots, flip flops or jeans. Please be aware when the sun is out it will reflect off the water making it very hot , so please dress accordingly to minimise risk of heat stroke and sunburn. Also weather conditions can change very quickly on your journey. We always recommend that you bring a full change of clothes.

Do bring

Fluids, snacks or picnic, especially if you are not planning to stop off at a pub en-route.

High factor sunscreen is highly recommended.

Do not bring

We operate a zero tolerance to Alcohol. Alcohol should not be consumed prior to your trip. Anyone found under the influence of alcohol or any other substances will not be permitted to hire or participate in the event. We do not allow alcohol to be taken on your trip and reserve the right to confiscate it until your return.

Expensive jewellery. Watches, cameras, video cameras ETC if not waterproof. We cannot be held responsible for any loss or damage to any of your effects.

Rubbish

As per the countryside code please protect the countryside and wildlife by not leaving rubbish on the river banks or by dropping it in the river. Bring it back with you and we will dispose of it for you.