Ross on Wye Canoe Hire’s Covid-19 update’s

We have temporarily re-modelled  our business to adhere to Government guidelines with reference to ” Staying COVID-19 Secure ” especially around social distance measures and keeping everyone safe both within our facility and at all activity venue’s .

We want to reassure everyone that we at Ross on Wye Canoe Hire Ltd are mindful of the global effects of COVID-19 and our top priority is to keep our customers, team members and communities safe. We appreciate your understanding in these times.

Even though Englands COVID-19 restrictions are being lifted in Law on July 19th 2021, as a business we have a close contact facility, greeting clients and transporting clients to venue’s. We still have a duty of care to keep our staff and clients safe. So we still require for the foreseeable future the wearing of a face mask or covering in our facility and on our transport (Compulsory).

CLEANLINESS AND HYGIENE

We take real care and pride in maintaining the highest standards of cleanliness and hygiene at Ross on Wye Canoe Hire and in response to COVID-19, we’ve taken some extra steps to make our cleaning and hygiene even more rigorous.

MEASURES PUT IN PLACE

We have changed our business model to adhere to the latest Government guidelines and have implemented the following which is constantly monitored:

  • Sanitising area’s located where we check in/out all equipment
  • Sanitising Station in registration & PPE area’s .
  • Increasing the frequency of cleaning all the areas used by the public and staff.
  • Sanitising our fleet of minibuses
  • NHS QR Code poster on all entrances for track and trace
  • Staggering registration times ( Kerne Bridge option )
  • Wearing of a face mask or covering in our facility, on our transport (Compulsory).
  • Acrylic counter sneeze screens on reception desks.

NATIONAL COVID-19 WORKPLACE TESTING

We have adopted The National Workplace COVID-19 Lateral Flow Testing within our facility for full & part time staff.

Full time staff test every 2 days & part time staff prior to the start of their work day.

If a member of staff gives a positive test result, then they are required to quarantine for a period inline with current guidelines.

We’re encouraging our staff and future customers to do some simple things to minimise the likelihood of a spread. These include:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – use alcohol-based hand sanitizer gel if soap and water are not available.
  • Don’t touch your eyes, nose or mouth if your hands are not clean
  • Social distance within our facility and at the venue

We’ve also set up provision to keep a close eye on Government advice so we can move quickly should things change or we are alerted to a case of Coronavirus within our team.

BOOKING/FLEXIBILITY

We have updated our booking terms and conditions given these unique circumstances to give you peace of mind should your plans change.

This means for the foreseeable future the options are

1:All bookings can be amended up to the 24 hours before your trip. So if participants are unable to attend you can re-schedule your booking to a later date.

2:We can put it on hold until you have decided on a new date or issue a voucher to the value paid that can be redeemed at a later date.

All vouchers are valid for a 2 year period from the date of issue

WHEN TO GET IN TOUCH

Outdoor activities such as canoeing can be carried out as long as you are not showing any symptoms and are not self-isolating.

If anyone who is due to canoe with us has tested positive for Coronavirus, we would ask you to ensure you have completed your quarantine/self isolating period inline with current guidelines prior to your trip date if that is possible, otherwise contact us at info@thecanoehire.co.uk and re-schedule your trip for a later date.

If you show any symptoms or have been around anyone with symptoms please contact us and re-schedule your trip. NHS symptom checker.

Please check the Gov.UK website for the most up to date information.

Find the latest information about the coronavirus on the official UK government website here.

The UK’s national tourism agency, Visit Britain has compiled additional advice and information for visitors here.

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